Quality Management

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It is the policy of J & Co to always seek the highest possible standards of excellence in all aspects of cleaning and related tasks. In order to achieve this, J & Co has introduced the ‘J & Co Quality management system’ that ensures high quality throughout the company, which covers cleaning, and all other service related tasks.

 

The ‘J & Co Quality management System’ focuses on four key areas of service that we consider of the up most importance when striving for excellence and client satisfaction.

 

A brief outline follows of how we will service your business premises within the four key areas of the ‘J & Co Quality management System’:

 

1.     Quality Of Service Management

  • Regular on site cleaner supervision and service support 
  • Quality assurance inspections carried out, and when necessary corrective action reports issued to cleaning personnel 
  • Monthly Service evaluations 
  • Periodic audits carried out on site by senior management 
  • Cleaning personnel are issued with a fully itemised cleaning specification so that they know precisely what to do and when 

2.     Client Management

  • Flexible agreement terms 
  • Dedicated account managers for each client who are available on their mobiles or email  24/7 
  • Regular courtesy phone calls to check on client satisfaction 
  • Two way communication diary pad to communicate relevant issues between cleaning personnel and the client when normal communication avenues are restricted 

3.     Cleaner Management

  • Cleaning Personnel are in uniform 
  • Cleaning Personnel are trained to clean your tailored itemised cleaning specification which includes the British Institute of Cleaning Science standard, Health & Safety and C.O.S.H.H training 
  • Cover is provided for Sickness, Holiday or Absence 

4.     Cleaning Supplies Management

  • Cleaning chemicals and equipment can be provided and managed by us 
  • We are able to supply and manage the right professional cleaning machinery 
  • We use a Colour Coding system for our cleaning materials to prevent cross contamination 
  • We only use top quality eco friendly professional products 

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